Customer service

Terms and Conditions

Bones Sportswear NL
E-mail: contact@bonessportswear.com
KVK: 003063872
BTW: NL0030.63.872.B02

You can place your order through the order page on the website. You’re obliged to truthfully complete the entire order. After you complete your order, you have 14 days to return your order. (See conditions Exchange & Return)

After the end of this period, you are officially the owner of your purchased item(s).

Offers and prices

Offers are valid while stocks last.

Prices will not be increased, unless legal measures give us a reason to increase the prices.

Bones Sportswear Netherlands is not bound to its supply in case there are errors in programming on the website

Payment

With an order that has to be send, you are in all cases responsible to pay in advance by means of the payment methods on the payment page.

The order will be send only if payment has been made. The order has to be paid within 7 days.

The order will be canceled if the payment hasn’t been made within 7 days.

Delivery

Bones Sportswear NL will send your order through PostNL Bones Sportswear NL doing everything it can to make sure you will receive your item(s) within 2 days.

Bones Sportswear NL is not liable for any potential damages that the item(s) will have if you didn’t receive the order. Please note that for shipping outside The Netherlands; please contact contact@bonessportswear.com

Shipping costs

Shipping costs are paid per order through PostNL. The price of sending an order is free within the Netherlands. In case of returning orders, the shipping costs are for your own account. In case you want to exchange your item(s), the shipping costs are at your own account as well. In case of exchanging your item(s), Bones Sportswear NL will pay for sending the item(s). Shipping rates to Belgium or Germany are €9,50

Cancelling

Cancelling your order If for some reason you want to cancel your order you have to make sure you do this within 24 hours. You can cancel your order by mailing to contact@bonessportswear.com

Return policy

You must meet the following requirements;

• You can only exchange items and returning purchased at Bones Sportswear NL

• You can return or exchange items within 14 days

• The item has to be returned in exactly the same state: undamaged, unworn, and it has to include the receipt.

• In case of return, the amount to be received shall be paid within 7 working days.

• The delivery of the return package is at your own expense.

• The risk of shipping of the returned item(s) are at your own expense.

• For complaints or damages, you should first contact Bones Sportwear NL. You can email us, quoting your order number, and send it to contact@bonessportswear.com

• Unstamped or under stamped packages will not be accepted by Bones Sportswear NL, whatever the reason for the return.

Warranty and liability

1. Bones Sportswear NL guarantees that the delivered goods meet the usual requirements and standards that can be made and are free from any defects.

2. The guarantee mentioned under 1 shall apply for a period of one year after delivery.

3. Bones Sportswear NL provides you with a receipt as proof regarding the warranty.

Privacy

Your personal details are included in the Bones Sportswear NL – customer profile. Your data will be used for the assessment, the availability, and performance of the supply and management of the resulting customer relationship, including the targeted implementation of marketing by Bones Sportswear NL or our carefully selected third parties, recovery of charges, fraud prevention and compliance with legal obligations. Bones Sportswear NL doesn’t provide data to third parties, making sure your privacy is safe. In case you don’t want to receive any Bones Sportswear NL related ads or emials, you can let us know by sending an email.

Copyright

It is forbidden to use any textual or pictorial from Bones Sportswear NL without our consent. In case of violation, we will take legal action.

Complaints

Do you have any complaints or are you satisfied with certain things, you can always contact us by mail contact@bonessportswear.com

Different conditions for German and Belgian customers

- There can only be communicated in Dutch, English, and German The conditions for returning item(s) are the same as the conditions exchange in the header of exchange and return.

- The shipping costs are € 4.85. Packages are shipped with PostNL. For the other subjects, the same conditions as noted above count.

Stock article

Unfortunately, sometimes it will occur that an item cannot be delivered. We will send you an email with the items that can be delivered. Our apologies for the inconvenience, we hope you understand.